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Do online purchases count toward your quota bag?

It depends — buyers disagree, and it hinges on SA credit.

Verdict · updated July 16, 2026

It depends — buyers disagree, and it hinges on SA credit.

Reports conflict. One firsthand account says an online (hermes.com) order can count if your SA is credited for it; others treat online spend as low- or no-relevance toward being offered a bag versus buying in-boutique with your SA. Hermès publishes no rule. The one lever buyers point to is making sure your SA gets the credit.

What the community reports (3)

  • you're able to purchase the item that way and your SA still gets credit for it

    GirlGoneLux · YouTube · online can count when the SA is credited

  • would not recommend purchasing items online if you can hold out for your SA and purchase directly through them

    GirlGoneLux · YouTube · in-boutique with your SA is preferred

  • I probably won't include the online purchases because chances are there's zero relevance for them in terms of me qualifying

    Lesley Adina · YouTube · online spend may not count toward qualifying

Where buyers disagree

The corpus splits: one firsthand report says online can count when the SA is credited; others treat online spend as low- or no-relevance toward being offered. This is exactly the kind of question that varies by boutique — read your own.

Suggested phrasings

Community-reported etiquette, not Hermès policy — suggested wording to adapt to your own voice, never a guarantee of any outcome.

  • Making an online order count

    Before I order this online, could you place it for me or make sure it's tagged to you? I'd like it on my history with you.

  • Asking your SA directly

    Does buying this on the website still register with you, or is it better if I come in for it?

See where you actually stand

The wording is half of it — the other half is knowing your position before you walk in.

Updated July 16, 2026 · this changes as new buyer reports surface

Every quote below is a real, community-reported account (public YouTube / forum sources, lightly cleaned from auto-captions) with no salesperson named · suggested phrasings are community etiquette, not Hermès rules · Hermès publishes no official policy · Orange Peel is an independent publication, not affiliated with Hermès.